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Terms & Conditions

For all orders via our online shop, the following terms and conditions apply.
Consumer is any natural person who is not an entrepreneur within the meaning of §1 KSchG. Paragraph 1 Z 1.
In accordance with the Austrian small business regulation §6 Abs.1 Z27 UStG no VAT is shown in our online-shop as well as on our invoices.


Contracting party, conclusion of contract
The purchase contract is concluded with Michelle Kraemer. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.

A binding contract can already be concluded as follows:

If you have chosen the payment method PayPal, the contract is concluded at the time of confirmation of the payment order to PayPal.

The language ​​available for the contract is English.

The contract text is not stored by us. However you can view the terms and conditions here on this page. Your past orders can be viewed in our customer login.


Terms of delivery

In addition to the stated product prices shipping costs are added. More information on shipping costs can be found here

You also have the option of picking up your order at:

michelle kraemer jewellery  | Stoss im Himmel  3/3a, 1010 Vienna | Austria

We will contact you for an appointment  as soon as your order is ready for collection.

We do not deliver to packing stations.



In our shop you can use the following payment methods:

+ Payment in advance: If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

+ PayPal: In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.

+ Cash on pickup: You pay the invoice amount cash when you pick up your order at our studio.


Right of withdrawal

Consumers are entitled to the legally regulated 14-day right of withdrawal. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your withdrawal by means of a clear statement (such as a registered letter sent by post, fax or e-mail). Or you can use the attached model withdrawal form.

To maintain the cancellation period, it is sufficient to send the clear cancellation before the expiry of the withdrawal period.

Due to a valid cancellation, we will refund all payments received, including delivery charges. We can refuse the refund until we get the goods back. You must return or hand over the goods to us as soon as possible, at the latest within fourteen days after revocation of the contract. The deadline is respected with the shipping date.

The costs of the return are to be borne by the buyer of the goods.

Excluded from the right of withdrawal are any special designs on customer request as well as damaged goods.

Custom-made items include the manufacture of items according to customer requirements (eg material, color, finish) and the production of collection items in non-stocked sizes.


Reservation of ownership

The goods remain our property until full payment.


Transportation damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.



Within the scope of the following provisions we guarantee the contractual quality of our articles. For aspects of the artistic design of the articles, we assume no warranty.



Claims for damages for damage to the assets of the buyer are hereby excluded, unless they result from grossly negligent or intentional behavior of the seller or manufacturer.

Place of performance and jurisdiction: The place of performance of the contract is the place of business of the seller: Stoss im Himmel 3 / 3a, 1010 Vienna. All disputes arising from this legal relationship are subject to the law of the Republic of Austria, the jurisdiction is as far as permitted by law in Vienna.


Online Dispute Resolution

Online dispute resolution pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which can be found at



All elements (images, texts and other) of the website, as well as the corresponding social media pages (, / m_k_jewellery) and ( are the intellectual property of Michelle Kraemer. Links to this homepage are welcome. It is also permitted to use images with the source as a link ( and explicit mention of the author (Michelle Kraemer Jewellery) in the publication. Copying or reproducing parts of this page for other purposes (such as copying product texts, etc.) is prohibited in all circumstances unless Michelle Kraemer has previously agreed in writing.


Severability clause

In the event that individual points of these terms and conditions are or become invalid in whole or in part, the validity of the remaining points remains unaffected

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at Consumers may use this platform for the settlements of their disputes. We are in principle prepared to participate in an extrajudicial arbitration proceeding.


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michelle kraemer jewellery  | Stoss im Himmel 3/3a, 1010 Vienna - AUSTRIA | info(at) | +436604295566

copyright © 2018 Michelle Kraemer