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Shipping, Payments & Returns

Shipping

‘Ready- to-ship’ pieces will be shipped after payment is received.

‘Made-to-order’ pieces  will be made and shipped 1-2 weeks after payment.

Delivery Time

Delivery within Austria & EU will take approx. 5-10 days. 

Delivery outside the European Union takes approx. 2-3 weeks, due to customs.

Delivery times can of course take longer during busy periods such as Christmas, so if you have a preferred date for the package’s arrival, please contact me beforehand.

Shipping Cost

Austria: € 5

European Union: € 10

Rest of the world: please get in touch with me first.

Any additional fees and taxes that may apply through the import of goods into the purchasers chosen country of delivery are not the concern of michelle kraemer jewellery and need to be paid by the payee who placed the order.

Payment

We aim to make your checkout experience simple and secure. We accept the following payment methods:

  • Card Payment

    • We securely accept major credit and debit cards, including Visa, Mastercard, and American Express. Your card details are processed securely and not stored on our servers (unless you choose to save the information for future purchases).

  • EPS

    • Pay easily and securely using the popular Austrian bank transfer system, EPS.

  • Klarna

    • Shop now and pay later with Klarna. Depending on your location, Klarna offers flexible payment solutions such as “Pay in 30 days” or installment plans. Your eligibility will be determined at checkout.

  • PayPal

    • Pay quickly and conveniently using your PayPal account or process a card payment through their secure platform without needing an account.

Returns

Consumers are entitled to the legally regulated 14-day right of withdrawal in accordance with § 11 FAGG (Austrian Distance and Off-Premises Contracts Act).

  • Withdrawal Period: The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
  • Exercising the Right: To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement (such as a registered letter sent by post, fax, or e-mail). You may use the attached model withdrawal form [insert link here], but it is not mandatory.
  • Deadline: To meet the cancellation deadline, it is sufficient for you to send the notification of withdrawal before the withdrawal period has expired.
  • Consequences of Withdrawal: Due to a valid cancellation, we will refund all payments received, including delivery charges (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
  • Return of Goods: You must return or hand over the goods to us as soon as possible, at the latest within fourteen days after notifying us of the withdrawal from the contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
  • Cost of Return: The direct costs of returning the goods are to be borne by the buyer.
  • Exclusions from the Right of Withdrawal (§ 18 FAGG): The right of withdrawal does not apply to:
    • Goods that are manufactured according to customer specifications or are clearly tailored to the personal needs of the consumer (custom-made items). Custom-made items include the manufacture of items according to customer requirements (e.g., specific material, color, finish) and the production of collection items in non-stocked sizes.

Damaged goods that are returned in a condition that prevents resale (the customer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods).

Sample return form

(If you want to cancel the contract, please fill out this form and send it back.)

– To:

Michelle Kraemer

Stoss im Himmel 3 / 3a

1010 Vienna

info@michellekraemer.com

  •  I / we (*) hereby revoke the contract concluded  for the purchase of the following goods: …………………………………………………………………..
  • Ordered on (*) / received on (*): ……………………………………………………………………………………………
  • Name of the consumer (s): …………………………………………………………………………………………………….
  • Address of the consumer (s): …………………………………………………………………………………………………
  • Signature of the consumer (s) (only when notified on paper): ………………………………………………….
  • Date: ……………………………………………………………………..

(*) Delete as appropriate.