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Returns

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Michelle Kraemer, Stoss im Himmel 3 / 3a, 1010 Vienna, info@michellekraemer.com, phone: +43 660 429 5566) by means of a clear statement (eg sent by post, fax or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the cancellation

If you withdraw from this Agreement, we will reimburse all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

 

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Sample return form

(If you want to cancel the contract, please fill out this form and send it back.)

– To:

Michelle Kraemer

Stoss im Himmel 3 / 3a

1010 Vienna

info@michellekraemer.com

 

  •  I / we (*) hereby revoke the contract concluded  for the purchase of the following goods: …………………………………………………………………..

 

  • Ordered on (*) / received on (*): ……………………………………………………………………………………………

 

  • Name of the consumer (s): …………………………………………………………………………………………………….

 

  • Address of the consumer (s): …………………………………………………………………………………………………

 

  • Signature of the consumer (s) (only when notified on paper): ………………………………………………….

 

  • Date: ……………………………………………………………………..

(*) Delete as appropriate.

 

Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:

The European Commission provides an online dispute resolution (OS) platform available at https://ec.europa.eu/consumers/odr.

Consumers have the option to contact [name, address, website of the Conciliation Body] for the settlement of their disputes. We are obliged to participate in dispute resolution procedures before this body. We will participate in such a procedure.

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Contact

michelle kraemer jewellery  | Stoss im Himmel 3/3a, 1010 Vienna - AUSTRIA | info(at)michellekraemer.com | +436604295566

copyright © 2018 Michelle Kraemer